Your cookie preferences

We use cookies to enhance your use of our site, analyse traffic, remember your preferences and for marketing purposes. You can choose which cookies you are happy to accept and change your preferences at any time. If you want to find out more, please read our Privacy and Cookie Policy.

This will automatically switch all toggles below to “ON”


These cookies are needed to run our site, to keep it secure and to obey regulations that apply to us.

Warning: Undefined variable $row_count in /usr/local/lsws/ on line 202

Warning: Undefined variable $row_count in /usr/local/lsws/ on line 209

These cookies remember your region or country, language, accessibility options and your settings


These cookies tell us how people use our website. We use this data to help us improve our site and performance.


These cookies help us decide what might be relevant to you. We may use this data to tailor the ads you see on our own and other websites and apps.

Get started today

Download Wapp


Adding my card details

When signing up to Wapp, you’ll be asked to enter your payment details. If you’ve added the Optional Monthly Subscription, then we’ll take payment at that time for the pro-rata amount for the rest of the month and will set up your payment for the first of each calendar month.
If you haven’t added the Optional Monthly Subscription, then we will send a request of authorisation to your card issuer to validate your chosen payment card. We won’t take any payment at this time, but this will mean that when you’re back from your holiday we’ll be able to take payment automatically.

Updating your card details

You can change your card details in Wapp at any time in the Billing History section.

Your bill payment

You’ll be charged for your On-Trip Cover within 1–2 days of returning to the UK*, from the card you authorised.

For Cancellation Cover:

  • If you purchase your policy between the 1st and 14th of the month, you’ll be charged a one-off, pro-rata amount for the rest of that month.
  • If you purchase your policy on or after the 15th of the month, you’ll be charged a one-off, pro-rata amount for the rest of that month and the full amount for the following month.

After your prepaid period has ended, you’ll be charged on the 1st of every calendar month.

*We will collect payment after the 35th day of your trip if you do not return to the UK.

Payment methods

We accept most credit and debit cards, but not American Express or PayPal.

Are my card details stored on Wapp?

Card details are taken, but not stored by Wapp.

What will happen if we can’t take payment?

If we’re not able to take payment on the first attempt, we’ll try again after 2 days. If we still can’t take payment, we’ll email you asking you to arrange payment within 7 calendar days.

If you still haven’t paid or contacted us to arrange payment after these 7 calendar days, your policy will be cancelled, no claims will be paid and we will start procedures to recover outstanding costs, charges and debts. You may also have to pay reasonable costs we incur in doing this.

So, where possible, please contact us as soon as possible to resolve any outstanding payments.